Terms of Service

1. Introduction

Welcome to WeLoveUsed. By accessing or using our website, you agree to follow these Terms of Service. If you do not agree, please discontinue use of the website.

2. Eligibility

To use our services or place orders, you must be at least 18 years old, or have permission from a parent or legal guardian.

3. Your Account

You may place orders without an account. However, an account may be automatically created during checkout to manage your orders, delivery information, and reviews.

• ▸You are responsible for safeguarding your account credentials.
• ▸All activity under your account is your responsibility.
• ▸Contact us immediately if you suspect unauthorised access.

4. Orders & Payments

All orders placed on WeLoveUsed must contain accurate information. Payments are processed securely through Stripe, and WeLoveUsed does not store your full payment details.

• ▸We reserve the right to cancel orders for suspected fraud or incorrect pricing.
• ▸You must provide accurate contact and delivery details.

5. Shipping & Delivery

We use trusted third-party delivery companies, including Evri and Royal Mail, to deliver your orders.

• ▸Delivery times are estimates and not guaranteed.
• ▸Responsibility for delays or lost parcels lies with the courier once dispatched.

6. Returns & Refunds

Returns and refunds are handled in accordance with UK consumer rights laws. Certain items may be exempt depending on product type and condition.

7. Used Item Condition

Many products sold on WeLoveUsed are pre-owned. We aim to photograph and describe items accurately, but minor cosmetic imperfections may exist.

8. Reviews & User Content

Users may post product reviews after ordering. Reviews must be honest and respectful.

• ▸We may moderate or remove inappropriate content.
• ▸We may reuse reviews for marketing purposes.

9. Prohibited Activities

You agree not to engage in any activity that:

• ▸Attempts to hack, disrupt, or damage the website.
• ▸Attempts to access another user's data.
• ▸Involves fraudulent orders or payment activity.

10. Intellectual Property

All content on WeLoveUsed, including text, graphics, logos, images, and website design, is owned by or licensed to us and may not be reused without permission.

11. Limitation of Liability

WeLoveUsed is not responsible for indirect, incidental, or consequential damages arising from the use of our products or website. Your statutory rights remain unaffected.

12. Updates to These Terms

We may update these Terms from time to time. Continued use of the website constitutes acceptance of the updated Terms.

13. Contact Us

For questions about these Terms, please reach out to us at support@weloveused.co.uk.