Privacy Policy
Last Updated: 3 December 2025
Welcome to WeLoveUsed. This Privacy Policy explains how we collect, use, and protect your personal information.
By using our website weloveused.co.uk, you agree to the practices described in this policy. Please read this document carefully to understand our privacy practices.
Information We Collect
1.1 Information You Provide to Us
When placing an order, creating an account, or contacting us, you may provide:
- ▸Full name
- ▸Email address
- ▸Phone number
- ▸Billing address
- ▸Delivery address
- ▸Order details
- ▸Account login information (if you choose to create an account)
1.2 Payment Information
- ▸All payments are processed securely by Stripe.
- ▸We do NOT store or have access to your full card details.
- ▸Stripe may collect payment-related information such as card type, last 4 digits, and billing postcode for verification.
1.3 Automatically Collected Information
When you browse our site, we may collect:
- ▸IP address
- ▸Browser type
- ▸Device information
- ▸Pages viewed
- ▸Cookies and tracking data for site functionality and analytics
How We Use Your Information
We use your information to:
- •Process and fulfil your orders
- •Arrange delivery via third-party couriers (Evri, Royal Mail, or others)
- •Communicate order updates, confirmations, and support
- •Maintain your customer account (if created)
- •Improve website performance and user experience
- •Detect and prevent fraud or misuse
- •Comply with legal and regulatory obligations
Sharing Your Information
We only share your information with trusted third parties when necessary to operate our business:
3.1 Delivery Partners
We provide your name, delivery address, and contact details to: Evri, Royal Mail, or other courier partners. This is required to deliver your order.
3.2 Payment Processor
Payments are handled by: Stripe Payments UK, Ltd. Stripe processes your payment information securely. WeLoveUsed does not store or access your full payment card details.
3.3 Other Third Parties
We may also share information with: IT service providers (hosting, email delivery, security), Legal authorities if required by law, Fraud prevention services. We never sell your data to third parties.
Cookies & Tracking Technologies
We use cookies to:
- •Enable essential website functions
- •Improve navigation and performance
- •Analyse traffic and visitor behaviour
- •You can manage cookies in your browser settings at any time.
Data Retention
We retain personal data only for as long as necessary:
- •Order records: up to 6 years (legal requirement)
- •Account information: until you request deletion
- •Email communication: until no longer needed
Your Rights
Under UK GDPR, you have the right to:
- •Access the personal data we hold about you
- •Correct inaccurate information
- •Request deletion of your data
- •Restrict or object to processing
- •Request transfer of your data
- •Withdraw consent (for marketing)
To exercise any of these rights, contact us at: support@weloveused.co.uk
Data Security
We take strong measures to protect your personal data, including:
- •SSL encrypted website
- •Secure payment processing with Stripe
- •Restricted data access
- •Regular system monitoring
However, no online service can be 100% secure, and we encourage you to use strong passwords and protect your login details.
Children's Privacy
We do not knowingly collect data from individuals under 16 years old. If you believe a child has provided data, contact us immediately.
Changes to This Policy
We may update this Privacy Policy if our practices change or to comply with legal requirements. The updated version will always be posted on this page.
Contact Us
For questions about this Privacy Policy or your personal data, contact: