Frequently asked questions
Delivery times may vary depending on your location. Generally, orders are processed within 1-2 business days, and standard delivery takes approximately 5-7 business days. For more specific information, please refer to our Shipping Policy or contact our customer support
We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return the item within 30 days for a full refund or exchange. Please review our Return Policy for detailed instructions and conditions.
We prioritize the privacy and security of your data. Your personal information is used solely for order processing, delivery, and customer support. We do not share or sell your information to third parties. For more details, please refer to our Privacy Policy.
Absolutely. We use PayPal, a secure and trusted payment gateway, to process all transactions. Your financial information is encrypted and securely handled by PayPal. We do not store any payment details on our servers, ensuring a safe and seamless shopping experience.
Yes, we take great care to accurately describe and depict each item. As our products are pre-owned, they may show signs of wear, adding to their unique charm. If you have specific questions about a product, feel free to contact our customer support for more information.
Simply log in to your account to update personal information, change your password, or manage your communication preferences. If you encounter any issues or need assistance, our customer support is here to help
You can reach our customer support team via email at enquiry@weloveused.co.uk. We strive to respond promptly to all inquiries and assist you with any questions or concerns you may have.